Improve your customer experience at every interaction
Monitor your customer lifecycle
Track customer satisfaction throughout the customer journey
Get a full understanding of how you are delivering on customer expectations throughout their entire journey and make it better:
Trigger NPS surveys
Trigger surveys after all relevant customer interactions - purchase, onboarding, completed action, churn, etc.
Identify improvement areas
Use driver analysis to understand your biggest strengths and top areas for improvement.
Reapply best practices
Learn from customer interactions that are working well, and apply practices to those that need improvement.
Benchmark your NPS®
Measure your relationship with your customers and benchmark it against your competition
Keep a steady pulse on customer satisfaction, and know how you compare against your peers. Benchmark your product, brand, or company NPS® periodically. Use that information to build strategic customer focused plans:
Send periodic surveys
Send Brand, Product or Relationship-oriented CX surveys on a specified time interval.
Manage your relationship with your customers
Exclude anyone who has received a survey since your last Relationship NPS survey.
Connect NPS to revenue
Do powerful analytics and revenue scenario planning to inform customer centric plans.
Measure every service interaction
Refine your customer support motions using feedback at every support touchpoint
Get a full understanding of how you are delivering on customer expectations throughout their entire journey and make it better:
Integrate with Salesforce®
Use our API to trigger automatic post-case NPS surveys directly from Salesforce.
Find trouble spots faster
Analyze trends and filter your NPS data to quickly diagnose problem areas.
Close the loop
Sync your NPS data back into Salesforce so you can trigger follow-up cases for dissatisfied customers.
